Grievance Redressal Policy
Last Updated on 25th May, 2021Objectives and Scope
OxiPay is committed towards its customers and has put together the undermentioned Grievance Redressal Policy for an effective resolution of all complaints received by OxiPay.
This policy outlines a structured grievance redressal system available to customers and external partners for escalating their complaintsdia to obtain a resolution. This policy covers all the products/services offered by OxiPay. It aims to improve customer experience and service delivery by an effective resolution of customer complaints through proper channelized approach, review mechanism and prompt resolution of all customer grievances. OxiPay strives to provide best-in-class service delivery and has a dedicated customer care team that operates 24X7 for addressing such complaints. We assure you that your grievance / dispute regarding service/transaction will be resolved within 24 Hours as soon as possible.
Options for Grievance Redressal.
| No. | Service Link |
| 1. | OxiPay Support Helpline: Email: support@oxipay.in |
| 2. | Reaise Support Ticket from account. |
| 3. | Contact Us - Form |
| 4. | By Chatting on Google Hangouts App. |
OxiPay Customer Care team will acknowledge the grievance /complaint with a ticket number and an expected resolution time on the receipt of complaint. If a case needs extra time, OxiPay will inform the same along with reasons to the customer/user.